Genera Limited (Genera) respects and protects the privacy of our customers including online visitors. We understand the need to safeguard your personal information and we respect your rights under the Privacy Act and Unsolicited Electronic Messages Act.
We collect personal information from you, including information about your:
- contact information
- computer or network
- interactions with us
We collect your personal information in order to:
- deal with your requests, enquiries or complaints and other customer care related activities
- develop and provide improved products and services for our customers
- inform customers of products and services available from Genera
- send relevant periodic emails that you have consented to (that will have an opt-out opportunity)
- comply with any applicable law, regulation, legal process or government request
- identify and resolve technical problems concerning the Genera site, products and services
Providing some information is optional:
If you choose not to enter full contact details, we may be unable to get in touch or provide our products and services to your address.
Third party links:
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Cookies are small pieces of information that can be stored on your hard drive (persistent cookies) or computer memory (session cookies). Cookies help us understand which parts of our website are most popular, where our visitors are going, and how long they spend there.
We also use persistent cookies to personalise the user experience and for tracking traffic patterns to and from this website. For more information on the tracking we use, refer to the following website tracking and measurement section.
Website tracking and measurement:
We use third party website trackers, such as Google or DoubleClick, to collect information on how you use our website. The services are used to aggregate website statistics anonymously, such as number of page views, the number of unique visitors, time spent on our site, and to determine advertising effectiveness.
We use remarketing or similar audiences and demographics and interest reporting to gather information for online advertising which allow us to reach people who have previously visited our website, and to match the right people with the right message. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network, or the Facebook Platform, or the Audience Network, or via third party vendors who show our ads across the internet.
- You can adjust how Facebook targets ads based on your activity by visiting Facebook’s Ad Preferences
Keeping your data secure:
We keep your information safe by storing it securely in encrypted files in our data centre and only allowing certain staff access to it who require it for their job.
Your rights to access and change information:
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us via our contact form.